Terms & Conditions

1. About this website

This website is operated by Voice for Victims Foundation Ltd (“we”, “us”, “our”).

By accessing or using this website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use this website.

 

2. Purpose of the website

This website is provided for general information purposes, including information about:

• Voice for Victims Foundation and our work.
• Support pathways available to people affected by crime.
• Ways to get involved, donate, volunteer or partner with us.

Information on this website is not a substitute for professional, legal, medical or crisis support.

 

3. Support and emergency services

Voice for Victims Foundation is not a crisis or emergency service.

If you or someone else is in immediate danger, call Triple Zero (000).

Information provided through this website does not replace emergency services or professional advice.

 

4. Use of the website

You agree to use this website lawfully and respectfully. You must not:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Interfere with the security or functionality of the website.
• Attempt to gain unauthorised access to systems or data.

We may restrict or suspend access to the website if misuse occurs.

 

5. Forms, enquiries and submissions

When you submit information through this website (including contact forms, support requests, volunteer or fundraising forms):

• You confirm the information you provide is accurate to the best of your knowledge.
• Submission does not create a contractual relationship.
• Submitting a form does not guarantee a response, service, partnership, approval or acceptance.

Supporter-led fundraising, volunteering and partnerships are subject to review and alignment with our values, purpose and capacity.

 

6. Access to services

Voice for Victims Foundation provides support to people affected by crime, based on an assessment of individual circumstances, priorities and safety considerations.

Access to services is subject to eligibility, available funding, location and the availability of local services. Not all forms of assistance may be available in every situation.

Voice for Victims Foundation reserves the right to limit, decline or discontinue services where a person is assessed as not being eligible for the services offered, where resources are unavailable, or where behaviour towards staff, volunteers or service providers is abusive, threatening or inappropriate.

Any decisions regarding service access are made to ensure the safety, sustainability and integrity of our services.

 

7. Fundraising and Authority to Fundraise

Supporter-led fundraising activities are organised and managed independently by the fundraiser.

Submitting a fundraising form does not automatically authorise fundraising on our behalf.

Where appropriate, we will issue an Authority to Fundraise letter confirming permission to fundraise for a specific activity.

Fundraisers are responsible for ensuring compliance with all relevant Queensland laws, permits, insurance and safety requirements.

 

8. Donations

Voice for Victims Foundation Ltd is a registered Australian charity with Deductible Gift Recipient (DGR) endorsement. All cash donations of $2 or more are tax deductible in accordance with Australian taxation law.

Online donations made through this website are processed using a secure third-party payment platform. While we take care to use reputable systems, we are not responsible for technical issues or interruptions that may occur outside our control.

Tax receipts are issued as follows:

• Online donations: A tax receipt is issued automatically at the time of donation.
• Direct deposit donations: To receive a tax receipt, donors must email their contact details and donation information to us after making the transfer.
• Gifts in kind and pro bono services: Tax receipts cannot be issued for non-cash donations.

If you have questions about donations or receipting, please contact us via the Contact Us page.

 

9. Intellectual property

All content on this website – including text, images, logos, branding and design – is owned by or licensed to Voice for Victims Foundation unless otherwise stated.

You may view and download content for personal, non-commercial use only.

You must not reproduce, distribute or modify content without our written permission.

 

10. Links to other websites

This website may include links to third-party websites for information or resources.

We do not control these websites and are not responsible for their content, accuracy or availability.

Providing a link does not imply endorsement.

 

11. Limitation of liability

To the extent permitted by law:

• We do not guarantee the accuracy, completeness or currency of information on this website.
• We are not liable for loss or damage arising from reliance on website content.
• We are not liable for technical issues, interruptions or website unavailability.

 

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

 

13. Changes to these Terms

We may update these Terms & Conditions from time to time.

The most current version will always be published on this website.

 

14. Governing law

These Terms & Conditions are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

 

15. Contact

If you have any questions about these Terms & Conditions, please contact us via the Contact Us page on this website.