Privacy Policy
Last updated: January 2026
1. Our commitment to privacy
Voice for Victims Foundation Ltd (ABN 56 687 694 122) (“Voice for Victims”, “VFV”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information with care, respect and integrity.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website, services, events, fundraising activities and other interactions.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What this policy applies to
This Privacy Policy applies to personal information collected:
- Through our website and online forms.
- When you contact us by phone, email or in person.
- When you seek support or information.
- When you donate, fundraise, volunteer or partner with us.
- When you attend our events or engage with our activities.
3. What is personal information?
Personal information is information about an identified individual, or an individual who is reasonably identifiable.
Sensitive information includes information about a person’s experience of crime, physical injury, mental health, or other personal circumstances. This type of information requires a higher level of protection.
4. What personal information we collect and why
The personal information we collect depends on how you interact with us.
We may collect:
- Your name and contact details (phone number, email address, suburb or postcode).
- Information you provide when seeking support or making an enquiry.
- Details about a crime or incident you have been affected by.
- Information provided by a third party (such as police or another service), where appropriate and lawful.
- Donation and payment information (processed through secure third-party platforms).
- Volunteer or partnership application information.
- Preferences for receiving communications from us.
We collect this information to:
- Respond to enquiries and requests for support.
- Provide guidance, navigation and practical assistance.
- Process donations and fundraising.
- Manage volunteers, partners and events.
- Comply with legal and regulatory obligations.
- Improve our services and operations.
Providing personal information is voluntary, but if you choose not to provide certain information, we may not be able to assist you fully.
5.Sensitive information
We may collect sensitive information where it is reasonably necessary to support someone affected by crime.
We only collect sensitive information:
- with your consent, or
- where permitted or required by law, or
- where necessary to prevent serious harm
You are not required to provide sensitive information unless you choose to do so.
6. How we collect personal information
We collect personal information:
- directly from you
- through online forms
- via phone, email or written correspondence
- from third-party referrals (such as police or other services), where appropriate
- through fundraising and donation platforms
- from publicly available sources where relevant and lawful
Where information is collected via a third party, we will take reasonable steps to inform you.
7. How we use and disclose personal information
We may use or disclose personal information:
- to provide support, guidance or information
- to contact you in response to an enquiry
- to process donations and issue tax receipts
- to manage volunteering, partnerships and fundraising
- to comply with legal obligations
- to prevent serious risk to health or safety
- to trusted service providers who assist us (under confidentiality obligations)
We do not sell or trade personal information.
We may also share de-identified information or statistics to report on our work, advocate for improved victim support and meet funding or accountability requirements.
Any personal stories or testimonials are only shared with the individual’s consent, and participation is always voluntary.
8. Third-party services and donations
Donations made through our website are processed using secure third-party platforms. We do not store full payment card details.
Tax receipts:
- Are issued automatically for eligible online donations.
- May be issued for direct deposit donations once donor details are provided.
- Cannot be issued for gifts-in-kind or pro bono services.
Each third-party provider has its own privacy policy.
9. Overseas disclosure
Some service providers (such as IT or website platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure privacy protections are in place in accordance with the APPs.
10. Security of personal information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure, including:
- secure systems and access controls
- restricted staff access
- confidentiality obligations
11. Access, correction and refusal
You may request access to personal information we hold about you, or request correction if information is inaccurate.
Requests can be made by contacting us using the details below.
Access may be refused in limited circumstances permitted by law, including where providing access would pose a serious risk to the safety or privacy of any person.
12. Communications and marketing
If you subscribe to receive updates from us, we may send you communications about our work, events or fundraising.
You can opt out at any time using the unsubscribe link or by contacting us.
12. Photographs and images
Photographs or video footage may be taken at events or activities hosted or attended by Voice for Victims Foundation.
These images may be used for purposes such as:
- promoting future events or activities
- sharing updates about our work or activities
- fundraising and community awareness
Where images are used, we take care to do so respectfully.
If you do not wish to appear in photographs or have your image used, you can let us know at the event or contact us afterwards, and we will take reasonable steps to accommodate your request.
We will never take or use photographs of anyone under the age of 18 years without theirs and their parent’s/guardian’s consent.
14. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
15. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the law.
16. Complaints
If you have a concern about how we handle personal information, please contact us.
We will take all complaints seriously and aim to respond within 30 days.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
17. Contact us
Privacy enquiries:
Email: info@vfv.org.au
18. Changes to this policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Last updated: January 2026
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